Dialect Zone International Support Dialect Zone International Support Knowledgebase
Shipping Services
Suggested knowledgebase articles:

Knowledgebase Shipping Services

Prohibited Shipping Items?

Articles in this category

What Information Is Needed In Order To Ship

What I would need is the following: 1. Country you want to ship to 2. Which city/town do you want to ship to in the country above 3. Your pickup address, name and phone number in China in Chinese 4. H...

364
(0)
Shipping Options

As of June 5th, 2022 the following options are available: ETA of 90 - 110+ days (restricted for some countries presently)  Economy Express service is ETA of 30 - 60 days (available worldwide) Standard...

244
(0)
Can I Ship Items With A Battery?

Due to the risk of combustion, you cannot send lithium-ion batteries internationally.

204
(0)
Can I Ship Liquids?

The reason that liquids are not allowed to be shipped by most couriers is that some of these liquids contain alcohol or flammable substances. They can cause serious harm to the carrier and are therefo...

237
(0)
Can I Ship Alcohol?

Yes, you can ship alcohol overseas, but unless you have the necessary permits, there’s no way to ship alcoholic beverages overseas. Legally, that is. Alcohol, among other dangerous goods, is highly re...

283
(1)
Can I Ship Medicine?

Medication depends primarily on the laws of the country you are shipping the medicine into. Individual quantities for personal use should not raise an issue with importing trademarked goods (parallel ...

285
(0)
What If I Move Before My Package Is Delivered

If the receiver moves before the boxes are delivered, there is absolutely nothing that can be done on our end. The only time anything can be changed such as contact information or method of shipment i...

319
(0)
New Customs Requirements for Packages to European Union (EU) Countries

If you're shipping packages to countries that follow European Union (EU) customs rules, there are new customs regulations you'll need to follow. If you don't provide more-detailed content descriptions...

378
(0)
Required Sender Information

Do not use any abbreviations.   Name: Complete First Name and Last Name Address: Road Name, Number, ZIP Code™, City, State Contact Information: Phone, Email

278
(0)
Required Recipient Information

Do not use any abbreviations.   Name: Complete First Name and Last Name Address: Road Name, Number, Postal Code, City, State/Province, Country Contact Information: Phone, Email

2,417
(0)
Item Description

You must include a specific, accurate description for each item in your shipment. For example, if you are sending electronics, you must indicate what type of electronics (e.g., television, computer, m...

1,775
(0)
Countries That Follow European Union (EU) Customs Rules

Austria Belgium Bulgaria Croatia Cyprus, Republic of Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Norway Poland Port...

1,974
(0)